The loss of your pet, a significant member of the family, is as devastating as the loss of a human loved one.  In thinking about end of life, below you will find a few questions and answers to guide you in making decisions about what is best for you and your pet.

What services are available?

We offer several options to include customized memorial celebrations for your pet, private cremations and traditional burials.

What do I do when my pet dies?

If your pet dies at home or your veterinarian’s office, please call us. We are on call 24 hours a day and are there to assist you with your needs. Just call 540.265.7297 or 540.366.9247 for our services.

What happens when you pick up my pet?

When we pick up your pet, we take care of your pet as you would. Whether from your home or the veterinarian’s office to our facility on Airport Road, your pet does not leave our care. The cremation is performed on site at our facility. We will return the cremains to you directly or return to your veterinary clinic if you are paying for the service through their offices. If you choose, other arrangements may be made to deliver the cremains to your home.

Can I stay while my pet is in your care?

Absolutely and we encourage you to do so.  We furnish a private room for our families and you are welcome to stay until the cremation is complete.  Please advise us if this is your preference and a time will be arranged.        

What is a private cremation?

Private cremation is simply an individual cremation of your pet with no other animals. 

This is your own personal preference and we will explain your options to you.

Where can I have my pet buried?

There are several options for pet burials in the area and we are happy to make you aware of these cemeteries. A list of cemeteries who accept pet burials is available from our office upon request.

What type of markers are available for my pet?

We offer a wide selection of markers for your pet and they may be etched with your pet’s name and image should you desire. Please see the Merchandise section of our site for a few of the options we provide.

Are you associated with a funeral home?

Yes, we are associated with Roanoke’s oldest funeral service, Oakey’s Funeral Service & Crematory. The business opened in 1866 and has grown to 5 chapels throughout the Roanoke Valley as well as our one Oakey’s Pet Funeral Home & Crematory.

Can I visit the pet crematories in the area?

As a pet owner, you should visit the crematories in the area to learn what is offered. Inspect the cleanliness and quality of the facilities and equipment. The cremation equipment should not be outside. Ask about the age of the machine and if they have other operations outside the city. Is the staff professional, kind and forthcoming with information?

How much does cremation cost?

Pricing information is available on our Services page or you can call us at 540.265.7297 or 540.366.9247. If you speak with your veterinarian, be sure to ask which crematory facility is used and if they provide a choice of crematories. Since it is your pet, the choice ultimately belongs to you. Ask lots of questions.

Is an urn required and where do I get one?

An urn is not required. The cremains are returned to you in a temporary container. Most people who choose a private cremation however, also choose a permanent container or urn reflective of the memories of their pets. Please see the Merchandise section of this site for a few of the options we provide.